Overview
Passenger Marketing is one of the most crucial wings of the Commercial Department, responsible for ticketing operations, fare revenue, suburban and non-suburban passenger management, and the overall enhancement of customer convenience across MAS Division.
The section handles PRS/UTS ticketing, Mobile Ticketing, ATVM operations, halt station management, ticket checking, and passenger awareness campaigns.
Passenger Reservation System (PRS)
The division maintains an extensive PRS network across major stations.
- PRS Counters at Stations: 19
- IUTS Centres: 30
- NRH PRS: 8
- Postal PRS: 6
- Total PRS Locations: 63
Unreserved Ticketing System (UTS)
Unreserved tickets are issued through 127 UTS points.
- Window UTS: 127
- YTSK: 4 counters
- JTBS: 18 centres
- ATVMs: 98 machines at 52 stations with 126 facilitators
Halt Stations
- Manned by Agents → 26
- Manned by Railway Staff → 3
- Not yet functioning → 1
- Total: 30
M-UTS (Mobile UTS Terminals)
10 locations were identified for installation of M-UTS. Out of these:
- Installed: 9 units
- Locations include: UPM, HC, ANNR, POTI, PWU, CJE, MMNK, TMVL, PTLR.
Section-wise Classification
Stations under MAS Division are grouped into administrative sections:
- MAS
- MS
- MSB–MSF–MPKT–VLCY
- MPK–TBMS
- TBM
- PRGL–MYP
- RPM–APB
- PON–ODUR
- BBQ–PTMS
- PAB-PLMG
- RDY–PUDI
- CTRE–JTJ