Overview
The Passenger Amenities section ensures the availability, upkeep, and enhancement of essential facilities across stations in Chennai Division. These include drinking water, seating, toilets, lighting, waiting halls, signage, escalators, lifts, and other commuter services.
Major Passenger Amenities
- Drinking Water Facilities
- Waiting Halls (AC & Non-AC)
- Foot Over Bridges (FOBs)
- Escalators & Lifts
- Platform Seating
- Digital Signage & Train Information Boards
- Station WiFi Access
- LED Lighting
- Toilets & Baby Care Rooms
Pay & Use Toilets
- Total Units: 40
- Locations: MAS, MS, TBM, AJJ, CGL etc.
- Dedicated staff deployed by licensees & contractors
ATMs
- Total ATMs: 40
- Located at: MAS, MS, TBM, CGL, AJJ and major suburban and non-suburban stations.
Waiting Halls
- AC Waiting Halls: 5
- Upgraded with modern seating, charging points & CCTV
Escalators & Lifts
- Escalators: 58 units
- Lifts: 37 units
- Located chiefly at MAS, MS, TBM, CGL, AJJ and major suburban hubs
Digital Passenger Amenities
- Digital PIS (Passenger Information Systems)
- LED train indicator boards
- Unified train enquiry display boards
- WiFi in collaboration with RailTel
- CCTV surveillance at platforms & concourses
Divyangjan Accessibility Features
- Ramps & tactile paths
- Wheelchair availability at stations
- Braille signage in lifts & toilets
- Reserved parking & seating zones
- Dedicated Parking Facilities